We're here around the clock, ready to help make your stay unforgettable
Got questions? Planning something special? Just wanna chat about your upcoming visit? Fill out the form below and we'll get back to you real quick - usually within a couple hours.
24/7 Availability
Yep, we mean it - someone's always here for you, day or night. That's just how we roll.
Peak Service Times
Best times to reach us: 8am-10pm daily
Response Time
Usually under 2 hours during business hours, bit longer at night but we'll still get to you!
QUICK LINKS
Our live chat team's standing by to answer questions, handle bookings, or just talk about what makes our hotel special.
Average response: under 60 seconds
Pick whatever works best for you - we're flexible like that
Perfect for detailed questions or if you're attaching documents. We check our inbox constantly.
Send EmailSometimes it's just easier to talk it out. We get it. Give us a ring - seriously, any time.
Call NowIn the neighborhood? Pop in and say hi. We love showing people around and our lobby's pretty impressive.
Learn More
Look, we're not just here to take bookings and answer basic questions. Our team actually enjoys helping people plan their stay, customize experiences, and figure out the little details that make a trip memorable.
No bots, no canned replies. You're talking to actual humans who work here and care about your experience.
Our team knows Vancouver inside out. Ask us about hidden gems, local favorites, or the best spots for whatever you're into.
Got special requests or unique needs? We're pretty good at making things happen. Just ask - worst we can say is we'll try our best.