Let's Talk

We're here around the clock, ready to help make your stay unforgettable

Send Us a Message

Got questions? Planning something special? Just wanna chat about your upcoming visit? Fill out the form below and we'll get back to you real quick - usually within a couple hours.

888 Dragon Way, Gastown

Vancouver, BC V6B 2K9

Concierge Hours

24/7 Availability

Yep, we mean it - someone's always here for you, day or night. That's just how we roll.


Peak Service Times

Best times to reach us: 8am-10pm daily


Response Time

Usually under 2 hours during business hours, bit longer at night but we'll still get to you!

Need Help Right Now?

Our live chat team's standing by to answer questions, handle bookings, or just talk about what makes our hotel special.

Average response: under 60 seconds

Other Ways to Reach Us

Pick whatever works best for you - we're flexible like that

Email Us

Perfect for detailed questions or if you're attaching documents. We check our inbox constantly.

Send Email

Call Anytime

Sometimes it's just easier to talk it out. We get it. Give us a ring - seriously, any time.

Call Now

Drop By

In the neighborhood? Pop in and say hi. We love showing people around and our lobby's pretty impressive.

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Concierge Desk

Why Folks Love Reaching Out

Look, we're not just here to take bookings and answer basic questions. Our team actually enjoys helping people plan their stay, customize experiences, and figure out the little details that make a trip memorable.

Real People, Real Responses

No bots, no canned replies. You're talking to actual humans who work here and care about your experience.

Local Knowledge

Our team knows Vancouver inside out. Ask us about hidden gems, local favorites, or the best spots for whatever you're into.

Flexible Solutions

Got special requests or unique needs? We're pretty good at making things happen. Just ask - worst we can say is we'll try our best.