We're pretty serious about keeping your info safe. Here's the full scoop on how we handle your personal details.
Look, we get it - nobody really enjoys reading through pages of legal stuff. But your privacy actually means something to us at Jade Wyrm Chronos Hotel. We've tried to write this in plain English instead of that typical corporate jargon. Bottom line? We collect what we need to make your stay awesome, we don't sell your info to random companies, and we keep everything locked down tight. If you've got questions after reading this, just give us a ring at (604) 555-8888. Someone real will actually answer.
Personal Details: When you book a room or reach out to us, we'll ask for the basics - your name, email, phone number, and address. Sometimes we need your date of birth too, especially if you're booking our spa services or joining our loyalty program.
Payment Stuff: Credit card details, billing address - the usual suspects. We use encrypted payment processors, so your card info doesn't just hang around on our servers.
Stay Preferences: If you tell us you love rooms on higher floors or can't stand feather pillows, we'll keep that noted. Makes your next visit smoother.
Technical Data: Yeah, we track IP addresses, browser types, and how you navigate our website. It helps us fix bugs and make the site better. Pretty standard stuff in 2025.
We're not gonna sugarcoat it - here's exactly what we do with your info:
Security isn't just a checkbox for us. We've invested in solid infrastructure to keep your data safe:
Encryption: All data transmitted to and from our website is encrypted using SSL/TLS technology. That's the little lock icon you see in your browser.
Secure Servers: Our servers are hosted in Canadian facilities with physical security, firewalls, and regular monitoring.
Limited Access: Only staff members who actually need your info to do their jobs can access it. We're talking front desk, reservations, management - not the entire hotel.
Regular Updates: We keep our systems patched and up-to-date. Cybersecurity threats evolve, so our defenses do too.
Payment Security: We use PCI-DSS compliant payment processors. Your credit card details are tokenized and encrypted.
That said, nothing's 100% bulletproof. If we ever experience a data breach that affects you, we'll let you know right away.
Yeah, we use cookies. Not the chocolate chip kind, unfortunately. Here's the breakdown:
Essential Cookies: These keep the website functioning. Can't really turn these off without breaking things.
Analytics Cookies: Help us understand which pages people visit most, where they get stuck, how long they stay. We use this to make the site better.
Preference Cookies: Remember your language choice, whether you dismissed that popup, stuff like that.
Marketing Cookies: Track whether our ads are working, show you relevant offers. You can disable these in your browser settings if they bug you.
Most browsers let you control cookies through their settings. Just know that blocking all cookies might make parts of our site wonky or unusable.
We're not in the business of selling your data. But we do share it with a few trusted partners when needed:
Payment Processors: Companies like Stripe or PayPal that handle transactions securely. They have their own privacy policies.
Booking Platforms: If you reserve through a third-party site (Expedia, Booking.com, etc.), they'll share your reservation details with us.
Service Providers: Our email provider, website hosting company, analytics tools - the tech that keeps things running. They're bound by confidentiality agreements.
Legal Requirements: If Canadian authorities require it by law, or if we need to protect our rights and safety (think fraud cases or security threats).
Business Transfers: If Jade Wyrm Chronos were ever sold or merged with another company, your data would transfer to the new owners. We'd notify you beforehand.
That's it. We don't sell lists to marketers, rent out your email to spammers, or share your info for profit. Period.
Under Canadian privacy laws (PIPEDA, specifically), you've got some solid rights regarding your personal data:
Access: You can ask to see what personal information we have about you. We'll provide it within 30 days.
Correction: Found an error? Let us know and we'll fix it. Happens more often than you'd think.
Deletion: Want us to delete your data? We'll do it, unless we're legally required to keep it (like for tax records or ongoing reservations).
Withdrawal of Consent: Change your mind about receiving marketing emails? Unsubscribe anytime. No hard feelings.
Portability: Need your data in a format you can use elsewhere? We can export it for you.
Complaint: If you think we've mishandled your data, you can file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, just email us at reservations@jadewyrmchronos.info or call (604) 555-8888.
We don't keep your info forever. Here's our retention approach:
Active Guests: As long as you're staying with us or have upcoming reservations, we keep your data current.
Past Guests: We'll keep your info for about 7 years after your last stay. This helps with loyalty programs, preferences for return visits, and legal compliance (tax records, etc.).
Marketing Data: If you're subscribed to our emails but haven't engaged in 3 years, we'll probably remove you from the list. No point spamming inactive folks.
Website Analytics: Typically anonymized after 14-26 months, depending on the tool.
Legal Requirements: Some records (financial transactions, contracts) need to be kept for 7 years per Canadian law.
After the retention period, we securely delete or anonymize your data. It doesn't just sit around indefinitely.
Privacy laws change. Technology evolves. Sometimes we'll need to update this policy to reflect new practices or legal requirements.
When we make changes, we'll update the "Last Updated" date at the top of this page. For major changes that significantly affect how we handle your data, we'll send an email notification to let you know what's different.
We recommend checking back here occasionally, especially if it's been a while since you've reviewed our policies. We won't pull any sneaky changes without telling you about them.
If you've got concerns about any updates, reach out to us directly. We're happy to walk you through what changed and why.
Privacy policies can be confusing, and we'd rather you actually understand what's going on with your data. If something wasn't clear, or you've got specific questions about how we handle your information, don't hesitate to reach out.
888 Dragon Way, Gastown, Vancouver, BC V6B 2K9